Mastercard Platinum Metal Card

Benefits for Mastercard® Platinum Metal Card

Special Benefits

Universal Capital Bank continues the revolution in the sphere of payments and presents its new card product, the Mastercard Platinum Credit Metal Card, made of high-quality metals, which provides users with a sense of luxury and the quality of product durability.

This premium product, as a symbol of a unique lifestyle, offers a number of benefits that go beyond its basic function as a means of payment.

As proof that your comfort is our inspiration, we present you with benefits as an indisputable addition to a new experience:

Access to Business Lounge Key lounges at airports

• The LoungeKey programme includes access to airport business clubs offered by Lounge Gateway Limited, with a valid, registered Mastercard Platinum Credit metal card. In the business clubs, you can enjoy a diverse range of exclusive restaurants, spa centres, and shops.
• Free unlimited access to business lounges in more than 1500 business Lounge Key lounges at airports in cities around the world, for Mastercard Platinum Credit Metal cardholders and guests.
• More information about the special loyalty benefit, as well as Lounge Key lounge locations, can be found on the website https://www.loungekey.com/ or the Lounge Key App mobile application, which can be found via the Apple Store or Android Google Play.

UCB Platinum MC Concierge Service

• Personalised free support service, which provides individual assistance to users and access to advice and services related to travel reservations - hotels, airline tickets, restaurants, car rentals, tickets for cultural and sporting events.
• The Concierge program offers the possibility of booking and purchasing tickets for major sporting events, exhibitions, fashion shows, organizing space decoration, purchasing expensive items (such as real estate, jewellery, cars, etc.), access to the best hotels, restaurants, clubs, spa centres and luxury products in more than 40,000 locations worldwide.

Contacts for providing Concierge Service:

Phone: +38220673311

Email: ucb@concierge-mc.com

Global Data Roaming

• The Global Data Roaming service, using the Flexiroam (Google Play and App Store) application, provides easy access to mobile data roaming in over 200 destinations through more than 580 telephone providers with a one-time password, without the need to buy and replace SIM cards in each country and carry additional devices.

• With this service, the Mastercard Platinum Credit metal card user can be sure that they will have Wi-Fi coverage in the country and abroad wherever there are conditions for it with certain companies.
• Global Data Roaming users are provided with a free package of 5×1 GB Global Data, which is valid for 3 days.
• 15% discount on all packages if you activate them with the appropriate Mastercard directly through Flexiroam.

• The Flexiroam application offers Mastercard Platinum credit card users the following benefits:

  • The user does not have to rely on public WiFi
  • Instant data access upon arrival at the destination
  • No need to purchase local SIM cards
  • The user has access to multiple mobile networks

• Card users must register on the Flexiroam Redemption website by creating a Flexiroam account. The user confirms that they meet the registration requirements by entering their Mastercard Platinum credit card number. After confirming that the conditions are met, the Client completes the registration and activation process of the Flexiroam application in order to access the Flexiroam benefit programme.

• The Flexiroam Global Data Roaming service application can be downloaded for free on Google Play and App Store.

Worry-free Travel (Travel Health Insurance)

Thanks to the new Mastercard Platinum Credit Metal card, which also comes with an insurance assistance card, you will be able to enjoy protection and security wherever you are, whether you are traveling for business or pleasure.

• Travel health insurance includes payment of medical treatment and medical assistance costs, organisation and payment of medical evacuation and repatriation costs in cases of sudden illness or consequences of an accident, as well as travel assistance services during a stay abroad
• Insurance against financial losses due to misuse of payment cards and other dangers (Secure Wallet)
• Insurance in case of travel disruption when using air transport
• Road assistance insurance for a road vehicle - Road Assistance, in case of car breakdown or traffic accident

Universal Capital Bank, in cooperation with the company Generali Osiguranje Montenegro and the assistance company Europ Assistance, guarantees you quick assistance from the team if you urgently need medical assistance, support on the road, as well as assistance with the vehicle, Generali Osiguranje Montenegro will provide the following services:

• Medical Assistants
• Payment of medical treatment costs
• Medical Evacuations and Repatriations

Also, the insurer undertakes to provide the following services if necessary:

• Information before travel
• Return of children left without care
• Administrative assistance in case of theft or loss of documents
• Luggage retrieval and redirection

The insurer's maximum liability (insurance amount) cumulatively for all cases that occur during the insurance coverage period is indicated on the insurance assistance card. The coverage level table, which is included in this brochure, lists the individual limits per coverage.

The duration of the insurance coverage period is limited to:

• 183 days within one year of the Mastercard Platinum Credit Card - for persons up to 70 years of age
• 30 days within one year of the Mastercard Platinum Credit Card - for persons from 70 to 75 years of age
• Administrative assistance in the event of theft or loss of documents
• Luggage retrieval and redirection

Instructions for reporting an insured event

In the event of an emergency medical need, first contact the Europ Assistance emergency centre by phone or SMS, which is available to you 24 hours a day. An operator will answer your call or SMS and, through a few questions, obtain all the important information needed to provide quality assistance. For faster and more accurate communication, please keep in mind that you will:

• identify yourself by providing basic information about yourself
• provide a contact phone number and address abroad
• briefly describe the type and manner of occurrence of the insured event

When going to a medical facility, bring with you your insurance assistance card and passport (or other identification document on the basis of which you entered the territory of the country in which the insured event occurred).Upon arrival at the doctor:

• show the doctor the assistance insurance card
• fill out the declaration form on the circumstances under which the insured event occurred, if you receive a declaration form from the doctor
• send a copy of the assistance card by fax or e-mail to the emergency centre you previously contacted

your assistance insurance card to the doctor or hospital staff, who will usually call the Europ Assistance emergency centre, no later than 96 hours after the insured event occurred.

In any case, when hospital treatment (hospitalisation) is necessary due to a sudden illness or injury, this should be reported to the Europ Assistance emergency centre before paying the incurred treatment costs, i.e. before leaving the hospital, and no later than 48 hours after the insured event occurred, and provide information on the name and address of the hospital, the name of the doctor and the relevant telephone numbers.

If you are unable to contact the Europ Assistance emergency centre, the fastest possible report, but not later than 48 hours, made by a loved one, the police, a judicial authority, a hospital institution or someone who came to your aid, is considered as if you had made the report yourself.In the event of hospitalisation due to severe emergency conditions accompanied by disturbances of consciousness, Europ Assistance may grant an additional seven-day period for reporting the insured event.

Through Europ Assistance, insured persons are provided with referral to the nearest doctor or health institution during their stay abroad, urgent delivery of medications, organisation and payment of expenses, medical evacuation and repatriation, and organisation of travel assistance services abroad.

Standard Benefits

Mastercard Travel Rewards

Automatic cashback is available when paying with a Mastercard Premium metal card at selected retailers and exclusive global brands. Payment can be made at the location itself or online, depending on the offer of the selected retailer.

Visit the Mastercard Travel Rewards website (mastercardservices.com) and find retailers worldwide where you can get automatic cashback.

Refunds are made directly to your account.

Mastercard Fast Track

The Fast Track service allows you to travel easily with priority access to 70+ airports worldwide.
You must book the service in advance via the Mastercard Travel Experiences - Home page website or app.

European Privileged Programme

In order to enhance your customer experience, the Mastercard Premium European Privileged Programme offers additional benefits. Metal card users have access to exclusive discounts and offers from our partners:

Mastercard and Avis

• Up to 20% discount when booking a vehicle

• Person and vehicle registration required, more information can be found on the website https://one.avisworld.com

Mastercard and Hertz

• 10% discount on all Hertz car reservations
• Skip the line with express checkout
• Redeem points for a free car rental or choose a higher class car for free
• Choose a higher class car (subject to availability)

• Registration required via the link https://www.hertz.com

Mastercard and Booking.com

• Up to 10% cashback of the total amount within the e-wallet in the form of credit, which can be used on all Booking.com products
• This offer means that the “cashback” credit is applicable for all accommodation reservations that offer the option of online payment and are made exclusively through Mastercard landing pages. The credit can also be used on all other Booking.com products including flights and car rentals
• The maximum cashback amount that can be earned per booking is up to EUR 500

Mastercard and EasyJet

• Travel simply and carefree with easyJet Plus with exclusive benefits and 15% discount when booking with Mastercard
• The benefit is available to all first-time easyJet Plus members
• Additional benefits:
  • Free seat selection on any flight
  • Dedicated bag drop counter – shorten the queue at the airport (only valid for selected airports)
  • Fast track
  • Free additional cabin bag
  • Faster boarding pass