Protection of personal data

The conduct of Universal Capital Bank in the case of receiving client objections is regulated by the Rules of coordinating the execution of daily operations at Universal Capital Bank.

Each client that deems that the bank does not meet obligations from the signed contract may submit an objection to the competent organizational unit. Executive directors are authorized for making decision upon client objections and it’s their duty to respond to the complainant in the period of 30 day as of the day of submission of objection.